Always Reliable
Always Within Reach

Support

• How can I register?

  You can register in the Client Zone. During registration, in addition to providing your personal data and vehicle information, you will need to provide your payment card details for verification, enabling fee collection.

• How do I pay for charging?

  You can pay for charging services using a payment card, the details of which are entered during registration. Payment is automatically deducted from the card when the invoice is issued. You can change the payment card at any time in the Client Zone, under the Account Settings/Manage Payment tab.
  On some of our chargers there is also the possibility of payment by card.

• Are my payment card details secure?

  The data is stored by our billing partners, TPay, and Braintree, which implement top-notch security measures to limit any risks associated with the use of card data. GreenWay does not have access to payment card data.

• At what time are chargers available in the GreenWay network?

  The vast majority of chargers is available 24 hours a day and 7 days a week. A detailed description of the availability of each charger can be found on the map and in the mobile app. Stations that are not available at a given time are marked in grey in the Client Zone.

• Can I control the state of charge of my car?

  Yes. Information about the charging time, current power and the energy transferred is displayed on the charger screen. Remotely, you can follow the progress of charging from the mobile app and the  Client Zone after starting the charge using this tool.

• How and when is the RFID card sent?

  The RFID card is shipped via the Polish Postal Service within 7 business days after ordering it. Remember, it may take a few days longer to deliver the card if you live abroad.